Retail IT Blog


Understanding the EMV Payment Ecosystem

Here is a brief glossary of some of the most common terms being used in discussions and articles about the EMV payment ecosystem. EMV EMV is an acronym for Europay (now owned by VISA), MasterCard and Visa. Together these three companies formed EMVCo in order to create and administer global standards for the use of [...]

Mobile Payments Versus EMV Chip and Pin Cards

Hockey legend Wayne Gretzky is famous for saying that he never skated to where the puck was, but instead to where it was going next. As we mentioned in a previous blog post, if EMV chip and pin cards is where the puck is now, then mobile payments is where it is going next. The new [...]

EMV and Your Enterprise Security

If you are a U.S. retailer, and you haven’t implemented an EMV solution yet, this an excellent opportunity to upgrade your enterprise security at the same time. While use of chip-and-pin-enabled credit cards and POS terminals can resolve security issues with card-present transactions by preventing the use of counterfeit cards, EMV does not protect the [...]

Enhance Your Customer Experience With EMV

Many U.S. retailers are begrudging the need to migrate to EMV. That’s because they are thinking of it as a costly technology upgrade that they never wanted or asked for. They see themselves as having to pay big bucks to solve what many perceive as being a banking problem, not a merchant problem. Indeed the [...]

10 Billion Reasons To Implement EMV Sooner

According to a survey by The Strawhecker Group (TSG), only 34% of U.S. retailers were up and running on EMV in time for the October 1, 2015 deadline. The fact that so many U.S. retailers have been so late in adopting EMV has actually created a fraud scenario for them that isn’t pretty. Here’s why [...]

Business Analyst Becomes IT Superhero

Does your retail organization have Business Analysts? If so, how effective are they at being a liaison between IT and stakeholders in Operations and Marketing? Over the past 15 years serving major retailers, we’ve witnessed that Business Analysts typically lack the skills they need to be successful in their roles. They are supposed to be [...]

Retail IT Requires Better Requirements

For any retail IT executive, it likely comes as no surprise that the process of requirements discovery and management can make or break a project. If you do a great job of requirements elicitation from your stakeholders, and implement end-to-end traceability in the requirements management process, your chances of successful project delivery are really good. [...]

The Requirements Traceability Grand Challenge

If we were to survey retail IT executives in North America, most would certainly agree that the concept of requirements traceability makes a lot of sense. The benefits to being able to track a requirement from its origins, through its development, and right through to its eventual deployment are undeniable: All stakeholders would have end-to-end [...]

Why Do So Many Retail IT Projects Fail?

Nobody in IT wants a failed project, yet as we discussed in our last blog post, IT project failure has been a long-standing problem in search of a solution for at least the past two decades. But, why do so many IT projects fail? What are the reasons they are deemed to be unsuccessful? In [...]

The Problem of Retail IT Project Quality

The Standish Group has been publishing an annual report on the health of IT project delivery since 1994. It’s a big study that encompasses thousands of projects around the world with a representative sample from every major industry sector, including Retail. The first report in 1994, appropriately named Chaos, revealed that only 16% of IT [...]